FELP User Agreement

1. Parties

This User Agreement ("Agreement") is entered into between DİM YAZILIM BİLİŞİM TEKNOLOJİLERİ LİMİTED ŞİRKETİ ("Company"), the developer and operator of the mobile application named "Felp" ("Application"), and any individual using the Application in any manner ("User").

2. Definitions

Application
Refers to the Felp mobile application, including its related web pages and services.
User
Any individual using the Application, whether registered or not.
Service
All audio, visual, written, AI-supported, or interactive language learning content offered by the Application.
AI (Artificial Intelligence)
The system that engages in written conversation with the User.
Third-Party Services
Services provided by external providers such as Google, Apple, Firebase, AdMob, OpenAI, Contabo, etc.

3. Purpose and Scope of the Agreement

This Agreement outlines the rules, rights, and obligations the User must follow when using the Application. By accessing the Application, the User is deemed to have accepted this Agreement.

4. Use of the Application

The Application can be used with or without registration. However, some features (e.g., personal progress tracking, profile photo storage, personalized suggestions) are only available to registered users. The User agrees to use the Application solely for personal purposes and in compliance with applicable laws.

5. Membership System and Account Usage

Users can register through their Apple or Google accounts. Information collected during registration (name, email, profile photo) is used to identify the user. The User may not share account information with others; otherwise, they are solely responsible for any consequences.

6. User Obligations

  • Not misuse the Application’s content, services, or AI infrastructure.
  • Not interfere with content in violation of the law.
  • Not infringe on third-party rights, including copyright, privacy, and personality rights.
  • Not share false, harmful, threatening, obscene, or hateful content.
  • Not use systems such as viruses, bots, or spam that could harm the services.

7. Collected Data and Its Use

In accordance with KVKK and GDPR, the Company may collect and process the following data:

  • Information from Apple/Google account: name, email, profile photo
  • Device information: model, operating system, app version, IP address
  • In-app usage data: visited pages, learned words, time spent
  • Advertising data: information collected by Google AdMob (not controlled by the Company)
  • Preference data: saved via cookies (e.g., theme/language)

Permissions for camera, gallery, and microphone are processed only with explicit consent.

8. AI Features and Disclaimer

The Application offers an AI-powered chat experience. This system processes messages, generates responses using predefined data sets, and may provide suggestions. However, these do not constitute professional advice. The User accepts that conversations with AI are for educational or entertainment purposes and should independently evaluate their accuracy.

9. Intellectual Property Rights

All text, graphics, designs, logos, icons, sounds, visuals, AI outputs, software code, and similar materials within the Application are owned or licensed by the Company. The User may not copy, distribute, reproduce, or modify any of this content.

The Application may not include names, likenesses, or images of third-party characters (e.g., from TV shows or movies) for commercial or advertising purposes without the necessary permissions. The developer is responsible for obtaining such permissions.

10. Third-Party Services

The Application uses services from third-party providers such as AdMob (ads), Firebase (analytics), Apple and Google (login/account), OpenAI (AI), and Contabo (server hosting). These services are not controlled by the Company and are subject to the privacy policies of their respective providers.

11. Amendments to the Agreement

The Company may unilaterally update the Agreement terms. Updated terms become effective upon publication within the Application. If the User does not accept the updated Agreement, they must stop using the service.

12. Limitation of Liability

The Company does not guarantee the Application will be error-free, uninterrupted, or meet expectations. The User acknowledges that they use the Application “as is” and the Company is not liable for any damages resulting from use or reliance on in-app suggestions.

13. Termination and Account Deletion

The User can delete their account at any time via the app settings. Account deletion is irreversible, and related data will be destroyed, except where legal retention is required. The Company reserves the right to immediately terminate accounts that violate the Agreement or applicable laws.

14. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Türkiye. The parties agree to the jurisdiction of Istanbul Central Courts and Enforcement Offices.

15. Effective Date

This Agreement becomes effective upon the User's access to the Application and remains in effect until the User deletes their account or the Company terminates it.